Refund policy

1. Your seven-day cooling-off right

Because you bought online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel any order within seven days of receiving the goods, without giving a reason and without penalty.

• We refund the full price of the goods, and the delivery charge you paid to receive them.
• You pay the direct cost of returning the goods to us.
• We pay the refund within 30 days of the cancellation, and in practice within five working days of the goods reaching us.
• Goods must come back in a condition we could reasonably resell: unworn, unwashed, with tags attached.

2. Faulty, damaged or incorrect goods

Under section 56 of the Consumer Protection Act 68 of 2008 you have six months from delivery to return goods that are defective, unsafe or not as described. You choose the remedy: repair, replacement or a full refund. We pay the return cost, and there is no restocking fee.

If we sent the wrong item, the wrong size or the wrong colourway, that is our error. We pay the courier both ways and send the right item, or refund you in full if you prefer.

3. Change of mind after seven days

Outside the cooling-off window we will still exchange an unworn item, in its original condition with tags attached, within 30 days of delivery, for a different size or colourway subject to stock. You pay the return courier; we pay to send the replacement. If the size you want is gone, we refund you instead.

4. What we cannot refund

• Items that have been worn, washed, altered or damaged after delivery, unless the fault existed when they were supplied.
• Sticker rolls and other sealed items where the seal has been broken, unless they are defective.
• Items returned without proof of purchase.
• Event entries, which are covered by the cancellation policy rather than this one.

5. How to request a refund

1. Email info@hereforthewomensrace.org.za with your order reference (it starts with OR-), what you are returning and why.
2. We reply within two working days with the return address and, where we are paying, a courier waybill.
3. Pack the item so it arrives in the condition it left, and include a note with the order reference.
4. We inspect on arrival and pay the refund to the account or card used for the original payment.

6. How the money comes back

Refunds go back through PayFast (Payfast (Pty) Ltd) to the method you paid with. We cannot refund to a different card or account. Your bank may take a further three to five working days to show the money. We do not charge an administration fee on any refund described in this policy.

7. Orders we cancel

If we cannot supply something you have paid for, because a drop sold out or an item fails inspection, we cancel that line and refund it in full within five working days, whether or not you asked us to.

8. Effect on the grant pool

The contribution shown against a product only enters the grant pool once the return window has passed. A refund therefore reverses the contribution; no athlete is paid from money that went back to a customer.

9. Your statutory rights

This policy is in addition to your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. Nothing here limits those rights. If you believe we have not honoured them, email us first, then refer the matter to the National Consumer Commission.